Hyundai Staria, self-drive.

Vehicle must be returned with the same fuel level as received. If returned below the required level, the vehicle will be refuelled and the cost will be adjusted against the security deposit.

Yes, additional drivers are permitted for a nominal fee, provided they meet the age and license requirements.

A valid driver's license, passport, and credit card are mandatory.

Valid driver’s license, identification, and security deposit required.

Vehicle must be returned with the same fuel level as received. If returned below the required level, the vehicle will be refuelled and the cost will be adjusted against the security deposit.

Minimum age: 23. License held for at least 2 years.

An availability request or card setup does not confirm a booking. You may withdraw an unconfirmed availability request without a cancellation charge. Luxury Lane confirms the booking in writing after supplier availability is approved and the full service payment is successfully verified. The vehicle-specific security deposit is separate and must clear before vehicle handover.

Returns over 1 hours will be charged as a full day.

A refundable security deposit of R20,000 is required The security deposit is separate from the rental price and must clear before vehicle handover. Payment instructions will be provided with your booking. Any deductions will be itemised and supported in accordance with the rental agreement. The refund timeframe and applicable insurance excess will be disclosed before payment. The security deposit does not replace insurance or automatically limit the renter’s liability.

Maximum liability in the event of damage or loss: R30,000.

150km per day included. Excess kilometres charged at R25/km.

An availability request or card setup does not confirm a booking. You may withdraw an unconfirmed availability request without a cancellation charge. Luxury Lane confirms the booking in writing after supplier availability is approved and the full service payment is successfully verified. Maximum cancellation charges for the cancelled service: 14 days or more before the start: 10%; 7 days to less than 14 days: 25%; 72 hours to less than 7 days: 50%; less than 72 hours or a no-show: up to 100%. These are maximum charges, not automatic deductions. The charge will be assessed for reasonableness, considering the nature of the service, notice given, commitments made and the reasonable opportunity to secure a replacement booking. Costs avoided, supplier refunds and replacement bookings will be taken into account. Any supplier cancellation cost is included within the applicable maximum, not added on top. The same loss will not be charged twice. An itemised calculation will be provided. Send written cancellation notice to info@luxurylane.co.za or the business WhatsApp number published on our website, quoting your booking reference. Notice is measured from receipt, including overnight messages, to the scheduled start of the cancelled service in Cape Town time. A day means 24 hours. Keep a copy of your message. Date changes, changes of vehicle or itinerary, reductions in duration and early returns depend on availability and may affect the price. Any cancelled portion will be assessed under this policy using its original scheduled start and the time notice is received. A date change does not automatically waive cancellation charges. Additional costs require your acceptance. Where section 17(5) of the Consumer Protection Act applies, no cancellation fee will be charged if the booking cannot be honoured because of the death or hospitalisation of the person for whose benefit it was made. Reasonable supporting evidence may be requested. Nothing in this policy limits statutory consumer rights. If Luxury Lane cannot supply a service, we will offer an alternative for your approval or refund the undelivered service without a customer cancellation charge. Refunds due will be initiated through the original payment method where possible within seven business days after the amount is established; banking processing times may vary. Any shorter statutory deadline takes precedence. The vehicle-specific refundable security deposit is separate from the service price and from cancellation charges. It must clear before vehicle handover. If the vehicle is never handed over, any security deposit collected will be refunded separately without a cancellation deduction. Policy reference: LL-CANCEL-2026-10-v1. This policy applies to new bookings that accept it; it does not retrospectively amend existing agreements.

14 days or more before the service: up to 10%. 7 days to less than 14 days: up to 25%. 72 hours to less than 7 days: up to 50%. Less than 72 hours, or a no-show: up to 100%.